In recent years cloud-based or cloud computing has become an important technology in the field of information technology, and its services are used in various markets and industries. One of the most important industries in which cloud computing has grown considerably is the software industry.
Dade kavan’s dataset, along with the latest technology, has provided its organizational solutions to the cloud platform. The cloud solution is installed on the servers of the Dade kavan’s company, and the customer will connect to and use these servers from server and hardware purchases, via the Internet and in a secure environment. It is worth noting that besides providing business solutions, the data can be uploaded to the cloud if the customer wishes to be licensed.
The Business Management System KAVAN is software that uses various tools for organizing and integrating areas such as customer relationship management, marketing, sales, after-sales services, accounting, warehousing, human resource management, support, implementation of organizational processes, Office automation, and so on. Integrating different departments within an organization's management system to maintain current customers, attract new customers, increase customer loyalty, branding, provide tailor-made after-sales services, and ultimately push-ups.
Our customers always find t0he integrity of their internal and external needs to be the key to choosing the BMS system. With various tools and modules, KAVAN enables organizations to define the various processes within the organization electronically and to improve them by controlling the components of these processes in the organization.
- Predict the needs of customers
According to the history of the activities registered in the system, the customer will have an accurate insight. Also, by measuring customer satisfaction based on certain criteria, new opportunities for business development are identified. CMS's BMS data system, intelligently utilizing graphs and information statistics, can help predict outlets for targeted scenarios and provide a good guide for future plans in the organization.
- Vendor relationship with customer
The future of marketing is a one-to-one relationship with customers. The KAVAN system helps provide integrated solutions for marketing operations through all traditional channels, digital channels and social networks. Due to the integration of marketing and sales processes in the KAVAN system, sales force can effectively pursue activities related to a specific audience in the advertising and communication axes. The marketing unit can, based on the analyzes provided by the advertising programs (campaign) implemented in the KAVAN system, have targeted targeting for future promotions.
- Together with customers in decision making
Sales in any business are consistent with the customer's decision making process, and better communication will have a profound effect on customer choice. The KAVAN system provides sales staff with tools and information that can focus on customer preferences and provide their full complement to customer satisfaction.
- Empowering Support Forces
The support unit in each company has an important relationship with customers, and by knowing each customer's workflow and paying close attention to the needs of its customers. Creating an exceptional experience for the client means that every communication and interaction is critical and vital. After sales service in the KAVAN, the service enables the support and after-sales service to provide distinct services. Having a sophisticated view of the forces of support and after-sales service will allow you to focus on delivering the best service to customers, rather than tracking out information on different channels.
In the business market, the cost of finding new customers is seven times higher than the cost of selling to old customers, and studies show that more satisfied employees can meet twice as many critical criteria as customer satisfaction. KAVAN reduces support and service costs by providing appropriate facilities for responding to support and after-sales staff and enhancing employee productivity.
With the help of managerial reports and instantaneous knowledge of workflows in the organization, you can control daily activities like a professional and efficient team. With the help of the KAVAN can be used to discover, collect and share information and ideas about customer-organization processes, and increase the mass of wisdom and sales.